Raleigh Orthopaedic deployed agentic AI to manage patient calls. The AI handles 38% of calls start-to-finish, reducing staff workload, wait times, and call abandonment. Integration with EHR and scheduling systems improved efficiency, allowing staff to focus on complex tasks and enhancing patient experience.
“There is a massive technology transformation ahead of us, and a lot of people don’t even understand that this is coming and with quite some impact. 70% of job skills are expected to change by 2030, with AI driving much of this shift—not just in healthcare, but across different industries.”
— Jan Beger, Global Head of AI Advocacy at GE Healthcare (The Big Unlock Podcast Episode #183)